Frequently Asked Questions
Everything you need to know about your Pro Audio experience, from gear selection to shipping.
Do your audio products come with a warranty?
Yes, all electronics and studio gear purchased through Pro Audio carry a minimum 1-year manufacturer warranty. Some premium brands offer extended coverage up to 3 years.
How do you ensure fragile equipment is shipped safely?
We use industry-standard double-boxing and anti-static bubble wrap for all sensitive electronics, such as studio monitors and tube microphones, to ensure they arrive in perfect condition.
What is your return policy for open-box items?
We offer a 30-day return policy. However, items like in-ear monitors and software are non-returnable once the seal is broken due to hygiene and licensing regulations.
Do you offer technical support for setup?
Absolutely. Our team of audio engineers is available via live chat and email to help you configure your audio interface, MIDI controllers, or DAW routing.
How long does domestic shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while expedited overnight options are available at checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, and financing options through Affirm or Klarna, allowing you to split your gear purchase into monthly installments.